Looking back at the training – highlights and low points

The positives . . .

• The enthusiasm and interest of the DACAs for taking on, testing and using the E-Mapping tool – generally showing appreciation of what we are trying to do 
• Our preparation was good, the IT stuff worked well and we had left little out 
• As a training team Mike and I rock! Ok we did quite well 
• The DACAs listened, very few mobiles went off and newspapers were put away – basically people paid attention 

The negatives . . .

• Zambian food and having to eat the same meals (bland and overcooked) again and again. Given the abundance of fresh fruit and vegetables available along the roadside and at markets the lack of both at all the workshop venues was disappointing
• And don’t get me started on the quality of the service. The starting principles seem to be the customer is generally wrong and just smile nicely if the customer complains but don’t do anything 
• The attention and involvement of some of the staff from NAC (best say no more).